books & book chapters

	Rouse, W.B. and Basole, R.C., Understanding Complex Product and Service Delivery Systems. in J. Spohrer and P. Maglio (Eds.) Handbook of Services Science, Springer, (2009), Heidelberg, Germany	[ ]
	Basole, R.C., Enterprise Mobility: Strategies, Technologies, and Application, IOS Press (2008), Amsterdam, Netherlands.	[ ]
	Basole, R.C. and Rouse, W.B., Towards the Mobile Enterprise: Readiness and Transformation. in D. Taniar (Ed.) Encyclopedia of Mobile Computing and Commerce, IDEA Group Publishing, (2007), Hershey, PA, USA	[ ]
	Basole, R.C. and DeMillo, R.A., Enterprise IT and Transformation. in W. B. Rouse (Ed.) Enterprise Transformation: Understanding and Enabling Fundamental Change, John Wiley (2006), New York.	[ ]